Alpha Recovery Group, Inc. offers a wide range of billing, collections, and professional services including design, implementation, maintenance and support. Your time is best devoted to your core business. Contact us for a free consultation on how we can become your outsourced collection department.
RETAIL: Our qualified retail accounts department has extensive experience in the collection of consumer loans, credit card debts, auto loans, NSF/stop payment checks and many other debts incurred by an individual. When you place retail accounts with ARG, your customer is contacted within 24-hours to ensure a quick recovery of your assets. A collector will establish a professional working relationship with the customer to ensure closure on the debt. Regardless of the standing of the customer with your company, either being a current customer, or a previous customer, ARG upholds a professional image of you, our client. In this way, we are able to reinforce a positive experience a customer has with your company. In all of our collection processes, ARG strictly adheres to all local, state and federal collection laws.
LETTER SERIES: Purchase packages of collection letters to be sent to your delinquent customers. Only use them as needed. Sometimes a nudge is all it takes and a demand for payment on our letterhead will do just that!
COMMERCIAL: ARG offers a dedicated team of the best commercial collection staff available to assist in the recovery of commercial accounts including, but not limited to, recovery of goods, payment on services rendered, and pre-legal mediation. We understand that commercial accounts can sometimes be difficult to collect and is often a lengthy, in depth project. We have the facilities and the tools needed to collect your difficult past due accounts, all the while maintaining a professional relationship with the customer.
CUSTOMER RETENTION / CURE PROJECT: ARG knows how delicate collecting from your customers can be when it is important to maintain a positive business relationship with them. Often times, good standing customers that have fallen behind on their payments may simply be encountering some extenuating circumstances, and have failed to communicate this to you. This is where ARG can help you. We approach each of your customers with a courteous and open interest in the issues regarding their late payments, gathering information, and offering a plan of action to resolve the debt to our client’s satisfaction.
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How we beat the competition:
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We first listen carefully and attentively to you, your philosophy, your special arrangements with clients, your concerns and desires.
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We intensively research and investigate the account. We learn as much as possible about the entity, their executives, financial circumstances, credit arrangements, and professional relationships.
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Our extraordinary network of electronic resources, financial connections, and private investigators enhances our research. Having gathered this information, we plan our approach and execute our strategy.
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We establish a dialogue with the responsible parties, addressing them with respect, but also confronting them with the unyielding message that matters must be resolved without further delay.
- We seek always to permit delinquent entities to retain their dignity and honor their obligations in an atmosphere of mutual trust.
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Our skilled, executive-level professionals cut quickly to the core of the problem. Aided by our advance knowledge of your customer’s capabilities and limitations, a resolution is carefully crafted, negotiated, and implemented.
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After the delinquent customer agrees to remit, we monitor compliance to assure that a complete and rapid recovery is achieved.
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Provide clear and concise reporting to clients including useful information that can help them make decisions about how to improve internal operations.
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